Mindhome
UX/UI Design

2020

Building a smart home that automates health, wellness, and safety for homeowners.





objective

Help homeowners feel in touch with their home

The Mindhome mobile app allows homeowners to control every aspect of their home anywhere, anytime. Typically, homeowners would only become aware of floods or broken appliances until too late in the game to ever feel like they were able to keep their eye on the ball. Mindhome is specifically engineered for prevention and safety of the home.

This was an exciting new approach to a smart home, but we needed to convey our unique offering within the app. How could we reimagine a wellness and safety focused smart home app?

How might we—

build a mobile tool that produced an ease of mind regarding the home?



Service Blueprint


discovery


Discovery for us meant understanding how to empathize properly when actually building our solution. By creating a preliminary service blueprint we were able to outline where our responsibilities lied, as the service provider, throuhout. 

After conducting 5 user interviews. We identified a homeowners most prevalent use cases for opening the Mindhome app as:

• checking cameras
• checking sensor data
• controlling devices
• notifications/alerts

These scenarios weighed heavily on decisions for page navigation, feature placement, and overall flow.




methods


When creating the UI Flow we made sure all decision coincided with criteria of our stage in the service blueprint—making it as simple and comfortable as possible for users to be in control of their home.

Part of crafting this feeling within the app, was centralizing control to the home screen. 


M1. First Iteration

M2. Second Iteration
 M3. Latest Iteration

Solution

Some solutions I arrived at when crafting our homepage 

  • Less points of entry to devices
    M1. Users could access their devices from Homepage (Devices Category & Room Category > Device) or by clicking into the Rooms Page. M2. I removed rooms from the homepage (repetitive as it is already offered in menu). 

  • One column categories
    M1. One lengthy scroll just was not going to work if a user has 8+ devices (very likely given possible bundles). M2. Limited homepage to top devices.

  • Easy access to sensors
    M2. This is where the service blueprint helped us realize that we needed to keep sensors in the user’s main line of vision. They needed to feel comfortable and almost have built a virtual relationship with their home in which the homeowner is always aware of their house health.

  • Personalizing
    M3. After workshopping with my CX specialist we created an added value (and easy win) by leveraging the family members most recent history. The top of the home screen shows who is home!

    M3. Removed home image as it created unneccasry commotion in the design, with little to no value for the user.

Takeaways


Startup culture baby!

Andrea Wilson

she/her
Work
About

@andrea_wils0n
andreawi2@gmail.com

linkedin
NY | FL
Mark